Room & Board Portland Toll Free Custom Furniture Line Customer Care Number | Toll Free Number

When it comes to high-quality, custom-designed furniture that blends timeless craftsmanship with modern aesthetics, Room & Board stands as a benchmark in the American home furnishings industry. While the brand operates nationwide—with flagship showrooms in cities like Chicago, New York, and San Francisco—many customers in the Pacific Northwest, particularly in Portland, Oregon, seek direct access to its exclusive custom furniture line. This article serves as your definitive guide to Room & Board’s Portland-based custom furniture customer care, including verified toll-free numbers, support channels, global access, and everything you need to know to make the most of their premium service.

Introduction – About Room & Board Portland Toll Free Custom Furniture Line, History, and Industries

Room & Board was founded in 1979 by John and Gail Schaefer in Minneapolis, Minnesota. What began as a small furniture store with a mission to offer well-designed, durable, and affordably priced home furnishings quickly evolved into a nationally recognized brand synonymous with modern American craftsmanship. Unlike many mass-market furniture retailers, Room & Board emphasizes sustainability, transparency in sourcing, and in-house design—producing over 80% of its furniture in the United States.

Though Room & Board does not maintain a standalone “Portland Toll Free Custom Furniture Line” as a separate legal entity, the company offers a fully integrated custom furniture program accessible to all customers—including those in Portland, Oregon. This program allows clients to personalize everything from sofa dimensions and fabric choices to wood finishes and leg styles. Portland, with its thriving design community and appreciation for artisanal goods, has become one of the most active markets for Room & Board’s custom offerings.

The custom furniture line includes sofas, sectionals, dining tables, beds, side tables, and storage units—all built to order. Customers can choose from hundreds of fabric and leather options, select from solid hardwoods like walnut, oak, and maple, and even request non-standard sizes to fit unique architectural spaces. The brand’s commitment to American-made production means most custom pieces are crafted in Midwest workshops and shipped directly to the customer’s door.

Room & Board operates across several key industries: residential furniture, commercial interior design, hospitality, and corporate office furnishings. Its custom line is especially popular among architects, interior designers, and homeowners renovating mid-century modern or contemporary homes—styles that resonate deeply in Portland’s design-conscious culture.

Why Room & Board Portland Toll Free Custom Furniture Line Customer Support is Unique

Customer support at Room & Board isn’t just a service—it’s a core pillar of the brand’s identity. Unlike many furniture retailers that outsource support to third-party call centers, Room & Board maintains in-house customer care teams trained specifically on its custom furniture line. This means every representative understands the nuances of fabric grades, wood species, lead times, and configuration options—no scripted responses, no transfer loops.

What truly sets Room & Board apart is its personalized approach. When you call about a custom sofa in Portland, you’re not speaking to a generic agent—you’re connected with a design consultant who has likely helped dozens of Pacific Northwest clients with similar space constraints, lighting conditions, or lifestyle needs. These consultants are equipped with digital design tools that allow them to visualize your room layout and suggest optimal configurations before you even place an order.

Additionally, Room & Board offers a no-hassle, 30-day return policy on custom pieces—a rarity in the industry. Most custom furniture retailers charge restocking fees or prohibit returns entirely. Room & Board believes in confidence in design, so if a piece doesn’t feel right in your home, they’ll work with you to resolve it—whether through reupholstery, exchange, or refund.

The brand also integrates sustainability into its support model. Every customer is provided with a detailed materials report showing the origin of their wood, fabric, and hardware. This transparency builds trust and aligns with Portland’s eco-conscious values. Support agents can explain certifications like FSC (Forest Stewardship Council) or OEKO-TEX® standards upon request.

Finally, Room & Board’s customer service operates on a philosophy of “no customer left behind.” Even if you’re not near a showroom, your phone call is treated with the same urgency and care as an in-person consultation. This commitment to accessibility, especially for remote customers in the Pacific Northwest, makes their support uniquely valuable.

Personalized Design Consultations

One of the most distinctive features of Room & Board’s custom furniture support is the free, no-obligation design consultation. Whether you’re furnishing a studio apartment in Northeast Portland or a sprawling home in the Columbia River Gorge, a design specialist will schedule a time to walk you through your options via phone, video call, or even a home visit (in select areas). They bring sample swatches, finish cards, and digital renderings to help you visualize your choices.

Lead Time Transparency

Unlike competitors who obscure production timelines, Room & Board provides real-time updates on your custom order. You’ll receive notifications at key milestones: order confirmation, production start, quality inspection, shipping, and delivery. This level of communication reduces anxiety and builds long-term customer loyalty.

Post-Purchase Support

Support doesn’t end at delivery. Room & Board offers free assembly guidance, maintenance tips, and even repair services for fabric tears or wood scratches. Their customer care team can connect you with certified local technicians in Portland for minor repairs, saving you the cost and hassle of finding a reliable service provider on your own.

Room & Board Portland Toll Free Custom Furniture Line Toll-Free and Helpline Numbers

There is no separate “Portland Toll Free Custom Furniture Line” phone number. Room & Board operates under a unified national customer service system, ensuring consistency and efficiency across all regions—including Portland. However, customers in Oregon and the Pacific Northwest can access the same premium support through the following verified toll-free numbers:

• General Customer Service & Custom Furniture Inquiries: 1-800-767-6224
• Design Consultation & Customization Support: 1-800-767-6224 (select option 2)
• Order Tracking & Delivery Status: 1-800-767-6224 (select option 3)
• Returns, Exchanges & Repairs: 1-800-767-6224 (select option 4)
• Commercial & Contract Design (Architects/Designers): 1-800-767-6224 (select option 5)

These numbers are active 7 days a week, from 8:00 a.m. to 9:00 p.m. Eastern Time (5:00 a.m. to 6:00 p.m. Pacific Time). For customers in Portland, this means you can call between 5:00 a.m. and 6:00 p.m. local time to speak directly with a live representative.

Important Note: Room & Board does not use regional or city-specific toll-free numbers. All calls to 1-800-767-6224 are routed to centralized teams trained on custom furniture systems nationwide. This ensures that whether you’re in Portland, Portland, Maine, or Portland, Texas, you receive the same level of expertise.

For after-hours inquiries or non-urgent requests, customers can also submit support tickets via the online contact form at www.roomandboard.com/contact. Responses are typically provided within 24 hours.

How to Reach Room & Board Portland Toll Free Custom Furniture Line Support

Reaching Room & Board’s customer care team is simple, flexible, and designed for maximum convenience. Here’s a step-by-step guide to connecting with support—whether you’re in Portland or anywhere else in the U.S.

Option 1: Call the Toll-Free Number

Dial 1-800-767-6224 from any landline or mobile phone. The automated system will prompt you to select an option:

• Press 1: General questions about products or showrooms
• Press 2: Custom furniture design consultation
• Press 3: Track an existing order
• Press 4: Return, exchange, or repair request
• Press 5: Commercial, hospitality, or contract design services
• Press 0: Speak to a representative (no menu options)

For custom furniture inquiries, always select option 2. This routes your call to specialists trained in configuration, lead times, material selection, and sizing. You’ll be connected to a consultant within 1–3 minutes during business hours.

Option 2: Live Chat on Room & Board Website

Visit www.roomandboard.com and click the blue chat icon in the bottom-right corner. The live chat is available Monday–Saturday, 8 a.m.–9 p.m. ET (5 a.m.–6 p.m. PT). Chat agents can assist with custom furniture questions, send you digital catalogs, and even schedule a phone consultation.

Option 3: Email Support

Send detailed inquiries to custom@roomandboard.com. This email is monitored daily and is ideal for attaching room measurements, photos, or fabric preferences. Responses are guaranteed within 24 business hours.

Option 4: Visit a Showroom (Portland Area)

While there is no Room & Board showroom in Portland, the nearest locations are:

• Seattle, WA Showroom: 1500 1st Ave, Seattle, WA 98101 (200 miles from Portland)
• San Francisco, CA Showroom: 500 2nd St, San Francisco, CA 94107 (800 miles from Portland)

However, you don’t need to travel. Room & Board offers free in-home design consultations for customers within 50 miles of a showroom. Portland residents may be eligible for this service if they’re near the Oregon-Washington border. Contact customer service to inquire about availability.

Option 5: Social Media Support

Room & Board actively monitors its social channels for customer inquiries:

• Instagram: @roomandboard
• Facebook: facebook.com/roomandboard
• Twitter/X: @roomandboard

Send a direct message with your question. While not as immediate as a phone call, social media support is ideal for sharing photos of your space and receiving visual feedback.

Option 6: Schedule a Video Consultation

For complex custom projects, request a free 30-minute video consultation. A design specialist will join you via Zoom or Google Meet to review your room dimensions, lighting, and style preferences. To schedule, call 1-800-767-6224 and ask for “Video Design Appointment.”

Worldwide Helpline Directory

While Room & Board primarily serves customers in the United States and Canada, its custom furniture line is increasingly popular among international clients relocating to North America or furnishing vacation homes. However, Room & Board does not operate physical showrooms or local call centers outside North America.

For customers outside the U.S. and Canada, the following support options are available:

United States & Canada

• Toll-Free: 1-800-767-6224
• Hours: Mon–Sun, 8 a.m.–9 p.m. ET

United Kingdom

• International Dial: +1 800-767-6224 (toll-free from U.S./Canada only)
• Local Alternative: Use a VoIP service like Skype or Google Voice to dial the U.S. number at low rates
• Email: custom@roomandboard.com

Australia & New Zealand

• International Dial: +1 800-767-6224
• Time Zone Note: U.S. business hours (8 a.m.–9 p.m. ET) correspond to 1 a.m.–2 a.m. the next day in Sydney. Plan calls accordingly.
• Recommended: Use email or online chat for better response times.

Europe (Germany, France, Netherlands, etc.)

• International Dial: +1 800-767-6224
• Time Zone Note: U.S. hours (8 a.m.–9 p.m. ET) = 2 p.m.–3 a.m. CET
• Best Practice: Submit inquiries via email or the contact form. Responses are typically received within 12–24 hours.

Asia (Japan, South Korea, Singapore, etc.)

• International Dial: +1 800-767-6224
• Time Zone Note: U.S. hours = 9 p.m.–10 a.m. the next day in Tokyo
• Recommendation: Use the online contact form or schedule a video consultation during U.S. business hours.

Important: Room & Board does not ship to all countries. Custom furniture is currently available for delivery to the U.S., Canada, and select U.S. territories. International customers must arrange for third-party freight forwarding services. Customer service can provide a list of recommended partners.

About Room & Board Portland Toll Free Custom Furniture Line – Key Industries and Achievements

Though “Portland Toll Free Custom Furniture Line” is not a standalone business unit, Room & Board’s custom furniture program has made significant impacts across multiple industries—particularly in regions like Portland where design and sustainability intersect.

Residential Furniture

Room & Board’s custom sofa and sectional line dominates the mid-to-high-end residential market. With over 200 fabric options—including performance fabrics that resist stains, pet claws, and UV fading—customers in Portland’s humid coastal climate appreciate the durability and style. The brand’s “Ledge” sofa, customizable in length, depth, and arm height, has become a signature piece for modern Pacific Northwest homes.

Commercial & Architectural Design

Architects and interior designers across Oregon frequently specify Room & Board for boutique hotels, co-working spaces, and luxury residences. The brand’s contract division offers volume pricing, custom branding (e.g., embroidered logos on cushions), and bulk delivery scheduling. In 2023, Room & Board supplied custom furniture for the renovation of the Portland Art Museum’s café and the new headquarters of a major Portland tech firm.

Hospitality Industry

Room & Board’s custom beds, dining tables, and lounge seating are featured in over 120 boutique hotels nationwide. In Portland, the brand partnered with the Kimpton RiverPlace Hotel to create a custom line of lounge chairs with local wool blends and reclaimed oak frames—earning a Design Award from the American Society of Interior Designers (ASID) in 2022.

Corporate Office Furnishings

Portland’s growing number of tech startups and creative agencies choose Room & Board for ergonomic, aesthetically cohesive workspaces. Custom conference tables with built-in charging, modular workstations, and acoustic lounge pods have become staples in offices from Pearl District to Southeast Portland.

Industry Achievements

• 2021 – Named “Best Custom Furniture Brand” by Elle Decor
• 2022 – Achieved Carbon Neutral Certification for all U.S. manufacturing
• 2023 – Launched “Made in America” Guarantee, ensuring 90%+ of materials sourced domestically
• 2024 – Recognized by Fast Company as one of the “Most Innovative Companies in Home Design”
• Customer Satisfaction – 96% satisfaction rate on custom orders (2023 internal survey)

Room & Board’s commitment to ethical production, transparency, and customer-centric design has positioned it as a leader—not just in furniture, but in responsible consumerism.

Global Service Access

Room & Board’s global reach is expanding, even though its physical presence remains focused on North America. Customers worldwide can access its custom furniture line through a streamlined international ordering process.

Ordering from Outside the U.S.

International customers can:

1. Visit www.roomandboard.com and select “International Shipping” during checkout
2. Use the custom design tool to configure your piece
3. Receive a quote including U.S. shipping to a freight forwarder (Room & Board does not ship directly overseas)
4. Arrange for customs clearance and final delivery through your chosen forwarder

Room & Board provides detailed packing and documentation support to ensure smooth customs processing. Most international orders take 8–12 weeks from order to final delivery.

Language Support

While customer service is conducted in English, Room & Board offers translated product guides in Spanish, French, and Mandarin upon request. Email global@roomandboard.com for downloadable PDFs.

Payment Options

International customers can pay via:

• Credit cards (Visa, Mastercard, American Express)
• Wire transfer (contact finance team for details)
• PayPal (for orders under $5,000)

There are no additional currency conversion fees charged by Room & Board. Exchange rates are applied by your bank or payment processor.

Warranty & Repairs Outside the U.S.

Room & Board’s 10-year limited warranty on frames and 5-year warranty on upholstery applies globally. However, repairs outside the U.S. must be coordinated through local artisans. The company provides detailed repair manuals and can connect you with certified repair partners in major global cities—including London, Tokyo, and Sydney.

FAQs

Is there a dedicated phone number for Room & Board in Portland?

No, Room & Board does not have a separate toll-free number for Portland. All customer service inquiries—custom furniture or otherwise—are handled through the national toll-free number: 1-800-767-6224.

Can I visit a Room & Board showroom in Portland?

There is no Room & Board showroom in Portland. The closest locations are in Seattle, WA, and San Francisco, CA. However, you can schedule a free in-home design consultation if you’re near the Oregon-Washington border.

How long does custom furniture from Room & Board take to arrive?

Custom orders typically take 6–10 weeks from order confirmation to delivery. Lead times vary by season and complexity. You’ll receive weekly updates via email or phone.

Do they deliver to Alaska and Hawaii?

Yes, Room & Board delivers to all 50 U.S. states, including Alaska and Hawaii. Additional shipping fees apply based on distance and weight.

Can I return a custom sofa if I don’t like it?

Yes. Room & Board offers a 30-day return policy on custom furniture. You can return or exchange any piece for any reason. A restocking fee of 10% may apply for non-defective returns.

Are the fabrics pet-friendly?

Yes. Room & Board offers over 40 performance fabrics that are stain-resistant, fade-resistant, and durable enough for homes with pets. Ask your design consultant for the “Pet-Approved” collection.

Can I get a sample of fabric or wood before ordering?

Yes. Room & Board offers free fabric and wood finish samples. Request up to 10 samples through their website or by calling customer service.

Do they offer financing?

Yes. Room & Board partners with Affirm and Klarna to offer interest-free financing over 6, 12, or 24 months. Approval is instant during checkout.

Is the custom furniture made in the USA?

Yes. Over 90% of Room & Board’s custom furniture is manufactured in the U.S., primarily in Wisconsin, North Carolina, and Pennsylvania. All wood is FSC-certified, and fabrics are OEKO-TEX® certified.

Can I customize the size of a dining table?

Yes. You can request non-standard lengths, widths, and heights for most dining tables. Minimum order quantity applies for extreme customizations.

How do I know if a custom piece will fit in my space?

Room & Board’s design consultants can help you visualize your piece using digital tools. You can also request a cardboard mock-up (free of charge) to test scale and flow in your room.

Conclusion

Whether you’re furnishing a cozy Portland bungalow or a modern downtown loft, Room & Board’s custom furniture line offers unmatched quality, transparency, and customer service. While there is no isolated “Portland Toll Free Custom Furniture Line” number, the company’s unified national support system—centered around the toll-free number 1-800-767-6224—ensures that every customer, regardless of location, receives the same level of personalized, expert care.

From free design consultations and real-time order tracking to sustainable materials and a 30-day return policy, Room & Board has redefined what customer support means in the furniture industry. Their commitment to American craftsmanship, ethical sourcing, and client satisfaction makes them a top choice for discerning homeowners in Portland and beyond.

If you’re considering custom furniture for your home, don’t settle for generic options. Call 1-800-767-6224 today and speak with a design specialist who will help you create a piece that’s not just beautiful—but truly yours.