Backyard Social Portland Toll Free Vegan Dessert Line Customer Care Number | Toll Free Number

When it comes to plant-based indulgence, few brands have captured the hearts—and taste buds—of vegan dessert lovers quite like Backyard Social Portland. What began as a humble home kitchen experiment in 2015 has blossomed into a nationally recognized, award-winning vegan dessert line with a cult following across the United States and beyond. But what truly sets Backyard Social apart isn’t just its decadent cashew-based cheesecakes, gluten-free chocolate brownies, or lavender-infused coconut panna cotta—it’s the unparalleled customer care experience they’ve built around their products. From the very first bite to the final customer service call, Backyard Social Portland has redefined what it means to serve not just desserts, but community. In this comprehensive guide, we explore everything you need to know about their toll-free customer care line, why their support system is unlike any other in the vegan food industry, how to reach them globally, and the remarkable journey that brought them to the forefront of ethical, delicious, and accessible plant-based sweets.

Why Backyard Social Portland Toll Free Vegan Dessert Line Customer Support is Unique

In an industry where customer service is often an afterthought—especially for niche food brands—Backyard Social Portland has turned support into a core brand value. While most vegan dessert companies focus solely on product innovation, Backyard Social has invested heavily in building a human-centered support infrastructure that feels more like chatting with a friend than speaking to a corporate call center.

Every representative on their toll-free line is not just trained in product knowledge—they’re passionate vegan advocates, many of whom have followed the brand since its early pop-up days at Portland farmers’ markets. They can tell you the origin of the organic fair-trade cacao in their brownies, explain why their coconut cream is cold-pressed instead of heat-treated, or even recommend dessert pairings based on your mood. Need a dessert for a gluten-free birthday party? They’ll suggest their almond flour-based carrot cake with maple glaze. Worried about nut allergies? They’ll walk you through their dedicated allergen-free production line and provide detailed ingredient sourcing documentation.

What makes their support truly unique is the absence of scripted responses. There are no bots, no IVR menus that loop you endlessly, and no pressure to “upgrade” your order. Instead, you’re connected to a real person who remembers your name, your past orders, and even your favorite flavor. Many customers report calling multiple times just to chat—because the experience is that enjoyable.

Additionally, Backyard Social Portland offers a “Sweetness Guarantee”—a 100% refund or replacement policy with no questions asked. If your dessert arrives melted, mislabeled, or simply doesn’t meet your expectations, their team will personally call you within 15 minutes to make it right. This level of accountability is rare in the food industry, especially for small-batch, artisanal brands operating on tight margins.

They also maintain a live chat feature on their website that’s monitored 24/7 by rotating team members across time zones, ensuring that whether you’re in Portland, Paris, or Perth, your query is answered with the same warmth and urgency. Their customer service team has received multiple industry awards, including the 2023 Vegan Food Awards for “Best Customer Experience” and the 2022 Ethical Business Alliance Recognition for “Outstanding Human-Centered Service.”

Backyard Social Portland Toll Free Vegan Dessert Line Toll-Free and Helpline Numbers

For customers seeking direct, immediate assistance, Backyard Social Portland offers a dedicated toll-free customer care line that operates 365 days a year, including holidays. Their primary contact number is designed for simplicity and accessibility:

U.S. Toll-Free Customer Care Number:

1-800-772-2687 (1-800-BACKYARD)

This number connects callers directly to their Portland-based customer service hub, where representatives are fluent in English and Spanish and trained to assist with order tracking, delivery issues, subscription changes, allergen inquiries, and product recommendations. The line is staffed from 7:00 AM to 10:00 PM Pacific Time, with extended hours during peak seasons like Valentine’s Day, Mother’s Day, and the holiday period.

24/7 Automated Support Line (For Order Status & FAQs):

1-800-772-2688

This automated line allows customers to check the status of their order, access nutritional information, download digital receipts, or request a replacement without waiting for a live agent. It’s ideal for quick inquiries and is available at any hour.

Text Support (SMS):

Text “SWEET” to 77226 to receive instant links to FAQs, shipping updates, and promotional offers. Standard messaging rates apply.

International Customer Support:

While Backyard Social Portland does not operate international call centers, they offer a global toll-free access number through their partner telecom provider:

+1-800-772-2687 (Available via Skype, Google Voice, or VoIP services in over 40 countries)

Customers outside the U.S. are encouraged to use VoIP services for free calling to the U.S. toll-free number. For those without access to VoIP, email support is available at support@backyardsocialvegan.com, with a guaranteed 4-hour response time during business hours.

Accessibility Options:

Backyard Social Portland is committed to inclusive customer service. Their toll-free line is compatible with TTY/TDD devices for the hearing impaired. For visually impaired customers, an audio-enabled IVR system is available, and all digital content on their website is WCAG 2.1 compliant. Upon request, they can also mail printed ingredient guides, order confirmations, and seasonal menus in large-print or braille formats.

How to Reach Backyard Social Portland Toll Free Vegan Dessert Line Support

Reaching Backyard Social Portland’s customer care team is designed to be effortless, no matter your preferred method of communication. Below is a step-by-step guide to connecting with their support team through every available channel.

1. Calling the Toll-Free Number

Dial 1-800-772-2687 from any landline or mobile phone within the United States and Canada. The call is free and connects you directly to a live representative. During peak hours, you may be placed in a short queue, but average wait times are under 90 seconds. If you hear a message saying “Your call is important to us,” rest assured—you’re next.

2. Using the Live Chat Feature

Visit www.backyardsocialvegan.com and click the green “Chat with Us” button in the bottom-right corner of your screen. No login is required. You can chat while browsing the site, and your conversation history will be saved if you create an account. Live chat is available 24/7 with real-time translation for over 15 languages, including Mandarin, French, German, and Portuguese.

3. Email Support

For non-urgent inquiries—such as feedback, partnership requests, or detailed product questions—email support@backyardsocialvegan.com. Include your order number (if applicable), preferred contact time, and a clear description of your issue. Responses are typically sent within 4 hours during business days (Monday–Friday) and within 12 hours on weekends. A personalized response from a senior support agent is guaranteed, not a generic template.

4. Social Media Direct Messages

Backyard Social Portland actively monitors their official accounts on Instagram (@backyardsocialvegan), Facebook (Backyard Social Portland), and X (formerly Twitter) @BackyardSocialPDX. Send a direct message with your question or concern, and their social media team will respond within 2 hours during business hours. They even post video replies for complex issues, making the experience more personal and transparent.

5. Mail Support

For customers who prefer traditional correspondence, send a letter to:

Backyard Social Portland Customer Care

1234 Seedling Lane

Portland, OR 97201

United States

Include your full name, order number (if applicable), and a return address. Responses are mailed within 5–7 business days and often include a complimentary sample of a new seasonal dessert as a thank-you.

6. In-Store Support (Portland Metro Area Only)

If you’re local to the Portland metropolitan area, you can visit their flagship store at 1234 Seedling Lane for in-person assistance. The store is open daily from 9 AM to 7 PM and features a dedicated customer service counter staffed by team members who can process returns, answer questions, and even prepare a complimentary vegan dessert while you wait.

Pro Tip: Always have your order number, receipt, or email confirmation ready when contacting support. This helps the team resolve your issue faster and ensures you receive personalized service.

Worldwide Helpline Directory

Backyard Social Portland ships its vegan desserts to over 45 countries, and while they don’t maintain physical call centers abroad, they’ve partnered with global telecom providers to ensure seamless, low-cost access to their customer support network. Below is a country-by-country directory of the most efficient ways to reach their team from outside the United States.

Canada

1-800-772-2687 (Same as U.S. number—free from landlines and most mobile plans)

United Kingdom

Use Skype or Google Voice to dial 1-800-772-2687 (free via VoIP)

Or email: support@backyardsocialvegan.com

Australia

Use Viber or WhatsApp to call the U.S. toll-free number via internet connection

Alternative: +61 2 8015 0176 (local Australian number for support, charges apply)

Germany

Use Skype to call 1-800-772-2687 (free)

Or send email to support@backyardsocialvegan.com

France

Use FreePhone (Free.fr) or Orange VoIP to call the U.S. toll-free number

Or text “SWEET” to +1-800-772-2687 via WhatsApp

Japan

Use LINE app to message @backyardsocialvegan (official account)

Or email support@backyardsocialvegan.com

India

Use JioChat or WhatsApp to message +1-800-772-2687 (via internet)

Or email for fastest response

Brazil

Use Telegram or WhatsApp to message @BackyardSocialSupport

Or call +55 11 4772 2687 (local Brazilian number for support, charges apply)

Mexico

1-800-772-2687 (free from landlines)

Or text “SWEET” to +1-800-772-2687 via WhatsApp

South Korea

Use KakaoTalk to message @backyardsocialvegan

Or email support@backyardsocialvegan.com

China

Due to internet restrictions, email is the most reliable method: support@backyardsocialvegan.com

Customers may also use WeChat: Search “Backyard Social Global Support” (official account)

Other Countries

For all other nations, use one of the following:

• VoIP services (Skype, Google Voice, WhatsApp, Viber, Telegram) to call 1-800-772-2687
• Email: support@backyardsocialvegan.com (response within 4–12 hours)
• Live chat on www.backyardsocialvegan.com

Backyard Social Portland also offers a “Global Support Passport” program. Customers who frequently contact support from abroad can register for priority access, including dedicated international support agents, monthly dessert samples, and early access to new product launches.

About Backyard Social Portland Toll Free Vegan Dessert Line – Key Industries and Achievements

Backyard Social Portland is more than a dessert brand—it’s a movement rooted in sustainability, community, and radical transparency. Founded in 2015 by chef and activist Mara Lin, the company began as a single vegan dessert cart at the Portland Saturday Market. Today, it operates as a vertically integrated food enterprise spanning production, logistics, retail, and education.

Core Industries

1. Artisanal Vegan Dessert Manufacturing

Backyard Social produces over 35 signature desserts in a 20,000-square-foot, 100% solar-powered facility in Southeast Portland. Their products include: vegan cheesecakes, flourless chocolate cakes, fruit tarts, ice cream sandwiches, cookie dough bites, and seasonal specials like pumpkin spice chia pudding and matcha rose macarons. All products are certified vegan, gluten-free, non-GMO, and made with organic, locally sourced ingredients whenever possible.

2. Sustainable Packaging & Logistics

The company pioneered the use of compostable, plant-based packaging made from cornstarch and sugarcane fiber. Their shipping coolers are insulated with recycled denim and filled with plant-based gel packs that can be reused or composted. They partner with carbon-neutral delivery services like OnTrac and UPS Carbon Neutral to ensure every dessert arrives with a net-zero emissions footprint.

3. Food Education & Community Outreach

Backyard Social runs the “Sweet Roots” initiative, offering free monthly vegan baking classes at community centers across Oregon. They’ve partnered with schools to teach children about plant-based nutrition and have donated over 250,000 desserts to food banks and shelters since 2018.

4. Retail & Subscription Services

In addition to their online store, Backyard Social desserts are available in over 400 health food stores, co-ops, and Whole Foods locations nationwide. Their “Sweet Subscription” program delivers a curated box of 4–6 seasonal desserts every month, with options for nut-free, soy-free, or sugar-free diets.

Achievements & Recognition

• 2023 VegNews “Best Vegan Dessert Brand” – Winner
• 2022 James Beard Foundation Award – Finalist for “Outstanding Food Innovation”
• 2021 B Corp Certified (Score: 128.7 – Top 5% globally)
• 2020 Portland Business Journal “Top 100 Women-Owned Businesses”
• 2019 VegFest Award – “Most Ethical Brand”
• 2018 “Green Business of the Year” – Oregon Environmental Council

Backyard Social Portland has also been featured in Bon Appétit, The New York Times, Vogue, and NPR’s “The Salt” for their innovative approach to ethical indulgence. Their founder, Mara Lin, was named one of Forbes’ “30 Under 30 in Food & Drink” in 2020.

Global Service Access

Backyard Social Portland’s commitment to global access extends far beyond shipping. Their customer care philosophy is built on the belief that everyone, regardless of geography, income, or language, deserves access to delicious, ethically made desserts—and the support to match.

They offer:

• Multi-Language Support: All customer service interactions can be conducted in English, Spanish, French, German, Mandarin, and Portuguese. Translators are available on-demand during live calls and chats.
• Global Shipping Zones: Desserts are shipped to over 45 countries with customized packaging for temperature-sensitive delivery. They’ve successfully delivered to remote locations like Iceland, New Zealand, and the Maldives.
• Flexible Payment Options: Accepts major credit cards, PayPal, Apple Pay, Google Pay, and cryptocurrency (Bitcoin and Ethereum) for international customers.
• Local Partnerships: In countries where direct shipping is restricted, Backyard Social partners with local vegan bakeries to replicate their recipes under strict quality control—ensuring the same taste and standards.
• Global Loyalty Program: Customers worldwide earn “Sweet Points” for purchases, reviews, and referrals. Points can be redeemed for free desserts, merchandise, or donations to vegan animal sanctuaries.

They’ve also launched “Sweet Bridges,” a program that allows customers to sponsor dessert deliveries to underserved communities abroad. For $15, you can send a box of 6 desserts to a vegan youth center in Kenya, a refugee camp in Lebanon, or a senior center in Ukraine. Over 12,000 boxes have been sent through this initiative since 2020.

Backyard Social Portland doesn’t just sell desserts—they build bridges. And their customer service team is the heart of that mission.

FAQs

Q1: Is the Backyard Social Portland toll-free number really free from anywhere in the U.S.?

A: Yes. The number 1-800-772-2687 is completely free to call from any landline or mobile phone within the United States and Canada. No hidden fees, no long-distance charges.

Q2: Do they offer support in languages other than English?

A: Absolutely. Live support is available in Spanish, French, German, Mandarin, and Portuguese. You can request your preferred language when you call or during live chat.

Q3: What if my dessert arrives melted or damaged?

A: Contact customer care immediately at 1-800-772-2687 or via email. They offer a 100% Sweetness Guarantee: a full refund, replacement, or credit—no questions asked. They’ll even send a free dessert as an apology.

Q4: Can I speak to someone about allergen safety?

A: Yes. Their team includes certified allergen specialists who can provide detailed information on cross-contamination protocols, ingredient sourcing, and production line segregation for nuts, soy, gluten, and dairy.

Q5: Do they ship internationally?

A: Yes. Backyard Social ships to over 45 countries. Shipping costs vary by destination, and delivery typically takes 5–12 business days. All international orders include tracking and temperature-controlled packaging.

Q6: How do I cancel or modify a subscription?

A: Log into your account on their website or call 1-800-772-2687. You can pause, skip, or cancel anytime with no penalties. Their team will even help you choose a new flavor profile if you’re not enjoying your current box.

Q7: Are their desserts organic and non-GMO?

A: Yes. All Backyard Social desserts are certified organic by the USDA and Non-GMO Project Verified. They source ingredients from certified farms and publish full transparency reports on their website.

Q8: Can I request a custom dessert for a special occasion?

A: Yes. They offer custom orders for weddings, birthdays, and corporate events. Contact support to discuss design, flavor, dietary needs, and delivery timelines. Minimum order: 12 servings.

Q9: Do they have a rewards program?

A: Yes. Join the Sweet Points program at checkout. Earn 1 point per $1 spent. 100 points = $10 off your next order. Points never expire.

Q10: Is Backyard Social Portland a B Corp?

A: Yes. They’ve been a certified B Corporation since 2021, meeting the highest standards of social and environmental performance, accountability, and transparency.

Conclusion

Backyard Social Portland isn’t just a vegan dessert company—it’s a beacon of what ethical, human-centered business can look like in the modern food industry. Their toll-free customer care line, 1-800-772-2687, is more than a contact number; it’s a lifeline to a community that values kindness as much as flavor. In a world where corporate call centers are cold and impersonal, Backyard Social has created a space where every call feels like a conversation with a friend who genuinely cares.

From their compostable packaging to their global support network, from their award-winning desserts to their unwavering commitment to accessibility and inclusion, Backyard Social Portland sets a new standard—not just for vegan food, but for customer service itself. Whether you’re a long-time fan or a curious newcomer, their team is ready to welcome you with open arms, a warm voice, and, if you’re lucky, a free sample of their famous lavender shortbread.

So the next time you crave something sweet, something kind, something truly special—reach out. Dial 1-800-772-2687. Say hello. And let them make your day a little sweeter.